Contact Us
We’d love to hear from you! If you have any questions, feedback, or need assistance, don’t hesitate to get in touch. Simply fill out the form below or reach out to us via email or social media, and we’ll be happy to help.
Packaging & Delivery
FAQ Services
Returns Policy
Find Us
224 5th Avenue
Suite Q226,
New York, NY 10001
Support
Email: support@nekagems.com
Working hours
Mon - Fri: 9:00am-5:00pm
Have Any Question?
If you have any questions or inquiries, please complete the form below, and we’ll get back to you as soon as possible.
Frequently Asked Questions
We offer a wide range of fashion jewelry, including necklaces, earrings, bracelets, rings, and more, designed to suit every style and occasion.
Many of our pieces are made with hypoallergenic materials. Please check the product description for specific details or contact us for more information.
To maintain your jewelry’s shine, avoid direct exposure to water, perfumes, and harsh chemicals. Store them in a cool, dry place, preferably in a jewelry box or pouch.
We accept returns or exchanges within 14 days of purchase for unused items in their original packaging. Please visit our Returns Policy page or contact us for assistance.
Shipping typically takes 3–7 business days, depending on your location. You’ll receive a tracking number as soon as your order is shipped.
Yes, we offer international shipping to select countries. Please check our Shipping Policy for more details and rates.
At this time, we do not offer custom orders, but we’re always updating our collection with unique designs to suit various tastes.
You can reach us through our contact form on the website, via email at support@nekagems.com.